Privacy Policy

1. Introduction

This Privacy Policy explains how km768 ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our online gaming platform. We are committed to maintaining the highest standards of data protection and transparency in accordance with international privacy regulations and Indonesian data protection principles.

By creating an account on the km768 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our services. We encourage all Indonesian players to carefully review this policy to understand how we handle your personal information.

2. Information We Collect

To provide our gaming services, process transactions, and comply with legal requirements, km768 collects several categories of personal information from Indonesian players:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued identification (Indonesian National ID card / KTP, passport), selfie photographs holding your ID, and proof of address documents.
• Payment Information: Bank account details (account number, bank name), e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records.
• Communication Data: Messages, emails, and chat conversations with our customer support team, feedback, complaints, and inquiries.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone settings.
• Usage Data: Pages visited, games played, betting patterns, session duration, clickstream data, referring/exit pages.
• Cookies and Tracking Technologies: We use cookies to maintain your login session, remember preferences, and analyze platform performance.
• Geolocation Data: We may collect your approximate location to verify you are accessing our services from an eligible jurisdiction (Indonesia).

2.3 Information from Third Parties

We may receive information from payment processors (BCA, BRI, BNI, Mandiri, e-wallet providers) to verify transactions, from identity verification services to confirm your KYC documents, and from fraud prevention services to protect against suspicious activity.

3. How We Use Your Information

km768 uses your personal information for the following legitimate purposes:

Purpose	Description
Account Management	Creating and maintaining your player account, authenticating your identity, and providing customer support.
Transaction Processing	Processing deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), maintaining transaction records.
Compliance and Verification	Verifying age (21+), confirming identity through KYC processes, complying with anti-money laundering regulations, and preventing fraud.
Service Improvement	Analyzing usage patterns, improving platform performance, developing new features, and enhancing user experience.
Marketing Communications	Sending promotional offers, bonus notifications, and updates about km768 services (with your consent, where required by law).
Security and Fraud Prevention	Detecting suspicious activity, preventing unauthorized access, investigating security incidents, and protecting platform integrity.
Legal Obligations	Responding to legal requests, enforcing our Terms and Conditions, resolving disputes, and complying with regulatory requirements.

4. Legal Basis for Processing (Indonesian Context)

Under applicable Indonesian data protection principles and international standards, km768 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services, process your transactions, and maintain your account.
• Legal Compliance: We must process certain data to comply with Indonesian and international gaming regulations, anti-money laundering laws, age verification requirements (21+), and tax obligations.
• Legitimate Interests: We process data to prevent fraud, improve our services, maintain platform security, and conduct business analytics, provided these interests do not override your fundamental privacy rights.
• Consent: For certain non-essential processing activities such as marketing communications, we obtain your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

km768 does not sell your personal information to third parties. However, we may share your data with trusted service providers and partners under the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating the km768 platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers to verify your identity documents and ensure compliance with age restrictions.
• Game Providers: Software providers such as Evolution Gaming, Pragmatic Play, and others who supply casino games and sports betting platforms.
• Customer Support Tools: Live chat and ticketing systems that enable our Indonesian-speaking support team to assist you efficiently.
• Cloud Hosting Services: Secure server providers that store our databases and ensure platform availability.

5.2 Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or requests from Indonesian or international regulatory authorities. We may also disclose information to protect our legal rights, prevent fraud, enforce our Terms and Conditions, or protect the safety of our players and employees.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Security Measures

km768 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the same technology employed by major Indonesian banks (BCA, BRI, BNI, Mandiri).
• Secure Data Storage: Personal information is stored on secure servers with restricted access, regular security audits, and comprehensive backup procedures.
• Access Controls: Only authorized personnel with legitimate business needs can access your personal data. All access is logged and monitored.
• Regular Security Testing: We conduct penetration testing, vulnerability assessments, and security reviews to identify and address potential weaknesses.
• Employee Training: Our staff, including Indonesian-speaking customer support agents, receive regular training on data protection best practices and confidentiality obligations.
• Two-Factor Authentication: We offer optional two-factor authentication to provide an additional layer of account security.

7. Data Retention

km768 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account remains active, we retain all associated personal data to provide continuous service.
• Closed Accounts: After account closure, we retain certain information for up to seven years to comply with financial record-keeping requirements, tax regulations, and anti-money laundering laws.
• Transaction Records: Deposit and withdrawal records via BCA, BRI, BNI, Mandiri, and e-wallets are retained for seven years in accordance with Indonesian financial regulations.
• Identity Verification Documents: KYC documents (Indonesian ID cards, selfies) are retained for the duration required by our gaming license and applicable regulations.
• Marketing Data: If you opt out of marketing communications, we retain your contact information only to honor your opt-out preference and prevent future marketing.

8. Your Privacy Rights

As a km768 player in Indonesia, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including account details, transaction history, and KYC documents.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance.
• Right to Object: You may object to certain processing activities, such as direct marketing communications, by updating your preferences or contacting us.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to your request within 30 days. Indonesian-speaking support agents are available 24/7 to assist you with privacy-related inquiries.

9. Cookies and Tracking Technologies

km768 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and analyze platform usage.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, including maintaining your login session and remembering security settings. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous data about how you use km768, helping us improve performance and identify technical issues.
• Functionality Cookies: Remember your preferences such as language settings, preferred payment methods (BCA, BRI, OVO, DANA), and game favorites.
• Analytics Cookies: Help us understand player behavior patterns, popular games, and traffic sources to optimize the platform for Indonesian users.

You can control cookie settings through your browser, but disabling certain cookies may limit your ability to use some features of the km768 platform. Most browsers accept cookies by default, but you can modify settings to decline cookies or alert you when cookies are being sent.

10. Children's Privacy

km768 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. Our registration process includes age verification measures, and we require government-issued identification (Indonesian KTP or passport) to confirm eligibility.

If we discover that we have inadvertently collected personal information from someone under 21 years of age, we will immediately delete that information and permanently close the associated account. Parents and guardians should monitor their children's internet usage and ensure that payment methods (bank cards, e-wallets) are kept secure to prevent unauthorized access by minors.

11. International Data Transfers

While km768 primarily serves Indonesian players, some of your personal information may be transferred to and processed in jurisdictions outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have different data protection laws than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses, adequacy decisions, and data processing agreements that ensure recipient organizations maintain equivalent levels of data protection. All international transfers comply with applicable Indonesian and international data protection regulations.

12. Changes to This Privacy Policy

km768 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date at the top of the document.

For significant changes that affect your rights or how we handle your personal information, we may also notify you via email to the address associated with your account or through a prominent notice on the km768 platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of our services after changes become effective constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how km768 handles your personal information, please contact our data protection team:

• Email: [email protected] (dedicated privacy inquiries handled by Indonesian-speaking staff)
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days, with most requests addressed within 24 hours
• Time Zones: Support available across WIB (Western Indonesia Time), WITA (Central Indonesia Time), and WIT (Eastern Indonesia Time)

Our customer support team is trained in data protection principles and can assist you with account settings, privacy preferences, data access requests, and general privacy questions in both English and Indonesian.